Wednesday, July 31, 2013

Shaking my head in disbelief....

I believe some people should not be in the service industry. These are people that clearly have no people skills and should really think about working in an office, away from people. People within the service industry, especially ones that provide hands on services, such as, hair stylists, massage therapists and acupuncturists etc. really need to be passionate for what they do. If you are passionate, you will shine, your clients will love and respect what you do and the green will flow. When you are NOT passionate, your clients will feel that as well, and in return your books will be slow, clients will think twice about booking again with you and the green stops. If the latter, the last thing you should think about doing is raising your prices 50%. Seriously. Also, you really shouldn't say you need to start bringing in some money to the client you just showed up 15 minutes late for (yet again) and expect them not to be a little shocked. If you are not busy right now, at the prices you have set now what in the hell makes you think you are going to be busier with charging 50% more?  Of course, I have heard of service providers raising prices to get rid of clients, and if that is indeed the case here, that's sad, because I think you are going to lose more than that one client you are trying to rid yourself of.  I have received treatments from this person, I know they lack the passion or excitement that their partner has for the business, so I am having a really hard time wrapping my head around his logic in doing what he is doing. Clearly he doesn't have a head for business either, but yet, this is also the same person that has no problem taking time off to travel places with his wife so she can run races. This is also the man that works 4 days a week, and of those 4 days, usually only about 4 hours a day. This is the man who shows up 10-15 minutes late to every appointment, and since he doesn't start until 11 or 12:00, that's a bit disturbing. So really, charging 50% more for a half assed service seems like the smart move, right?

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